Help with 0x80073cf9 on Windows 10
I am reposting this because I have not received another response to my questions for a week and I am still having trouble downloading apps. I have tried some of the fixes shown for Windows 8.1 but they haven’t worked and I haven’t found anything for Windows 10. Is there a more specific fix related to this operating system? I am trying to avoid a clean install.
This was what I was asked to do last time:
Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.
Try the below methods and check if that helps:
Method 1: Run the SFC.
Follow the below steps:
- Open Command Prompt.
- Select “Run as Administrator”.
- Type “sfc /scannow” without quotes and hit Enter.
Now check for the issue.
Method 2: Try repairing the store and check if it helps:
1. Press WinKEY + X or put the mouse in the lower left corner
2. Open the Command Prompt (Run as Administrator)
3. Type in WSReset.exe and hit enter.
4. Type the following in a Command Window (CMD) to re-register the Store App:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML
If the above method doesn’t fix the issue perform Method 3.
Method 3:
Follow the below steps:
•Open Powershell as administrator
Get-appxprovisionedpackage –online | where-object <$_.packagename –like “*windowscommunicationsapps*”>| remove-appxprovisionedpackage –online
The first found no problems, the 2nd method fails because it can’t find AppxManifest.xml which from looking around here seems to be the common results when people are asked to do this. The third item completed but didn’t solve the problem.
Any other ideas? If I rolled back to windows 7 would I be able to reinstall 10 and if so would that possibly fix this issue?
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I do appreciate your time and efforts.
Do not worry, will assist you with the issue.
Restart the computer and check. Also, check for Windows updates.
Run the troubleshooter for Windows apps:
Check for updates for apps from Windows Store and install if you find any.
Try to run the following commands and check if it helps.
Type CMD in Search. Right click on it to run as an administrator.
Type the following 4 commands at the CMD prompt:
dism /online /cleanup-image /restorehealth
Close the CMD window.
Check to see if the issue is resolved. If not, restart the PC.
Use the System File Checker tool to repair missing or corrupted system files:
http://support.microsoft.com/kb/929833
Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.
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Ok I tried what you suggested. Unfortunately some of it can’t be completed because the Windows Store won’t open since I installed the latest Windows Update. The app troubleshooter did not find any issues, the dism completed successfully, the System File Checker came back clean. I did notice when I ran the powershell script it came up with a lot of error messages which mainly said deployment failed with HRESULT: 0x80073cf9.
I am attaching a screen shot of the result:
SO as it stands, I can’t verify whether this helped or not because of the Windows Store not opening now, but based on the results above I am thinking when I do get Store working again I will still have same problem.
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I have been dealing with this issue for some time as well on windows 10 with no resolve. Tonight I figured I would try to come at this with a different approach. Seems as thought the problem we are seeing is more related to patching of the user environment. Please try these steps and see if this resolves your issue.
1. Create a additional local account on the computer. Make this account a system administrator using the Settings > Accounts >Family & Other Users > Other Users > «Add someone else to this PC» > «I don’t have this persons sign-in information». Fill in the information. Once the information is complete you will find the user name under the «Other Users» fold on the Accounts page. Click on this user and make sure they are identified as Administrator — Local account. (If not this can be done by clicking the Change account type and accepting the change.
2. Once the user is created, switch over to this user. You will see many of the store apps work in this profile. I feel that is where the problem is occurring. Your user profile is corrupted due to a update. If this did not work for you, well. I am sorry, back to the drawing board. (You can stop at this point)
3. What this means is you will now have to re-create you profile, sign out as this «test user» and sign back in as you. Spend the time to backup all your files/profile settings from the C:\Users\
4. Once this step is complete, reboot the machine and log in as the «test user». This will allow you to access your previous profile and remove it. If it doesn’t matter to you, you can also use this «test user». Once in as the Test user, proceed to Settings > Accounts >Family & other users > Other users > click on the old account and click on Remove. This will remove your old account! Make sure your ok with this. Now that the account is removed, you can add the new account using the «Add someone else to this PC. You should even be able to add the old account name. This should resolve your issue.
I am glad I did this and not re-installed Windows, that would have been a mess. I hope this helps everyone out there that might be pulling out their hair!
Ошибка 0x80073cf9 при обновлении приложений в Windows Store
Добрый день.
Пожалуйста, вчитайтесь внимательно, не советуйте то, что перечислено. Спасибо.
На компьютере установлена Microsoft Windows 10 Home Edition 1607 (14393.321), установка была чистой с помощью образа скаченного с сайта Майкрософт.
Однажды при обновлении приложений, установленных по умолчанию, обратил внимание на ошибку 0x80073cf9. Подозреваю, что ошибка возникла после изменения «Имени компьютера» через «Систему», по крайней мере единственное «серьезное» изменение в системе, которое делал за последние 3 недели.
В борьбе с этой ошибкой было испробовано:
1) Панель управления -> Устранение неполадок -> Приложения из Магазина Windows (предполагает проблему с кэшом и успешно ее решает).
2) Запуск
2.1) Chkdsk /F (всё ок).
2.2) WSReset.exe (запускается магазин, без изменений).
2.3) DISM.exe /Online /Cleanup-image /Scanhealth (всё ок).
2.4) DISM.exe /Online /Cleanup-image /Restorehealth (всё ок).
2.5) powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml (файла не существует).
2.6) Get-appxprovisionedpackage –online | where-object <$_.packagename –like “*windowscommunicationsapps*”>| remove-appxprovisionedpackage –online (без видимой реакции)
2.7) Get-AppXPackage | Foreach
(
Add-AppxPackage : Сбой развертывания с HRESULT: 0x80073CF9, Сбой установки. Обратитесь к поставщику программного обеспечения. (Исключение из HRESULT: 0x80073CF9)
Ошибка 0xC000003A: развертывание пакета Microsoft.BioEnrollment_10.0.14393.0_neutral__cw5n1h2txyewy заблокировано AppLocker.
)
3) Добавлены каталоги
3.1) «c:\program files\WindowsApps»
3.2) «c:\windows\AUInstallAgent» и «c:\windows\AppReadiness» (подсмотрено в решении для Windows 8 и Windows 8.1).
4) ДЛя каталога «C:\ProgramData\Microsoft\Windows\AppRepository\», подкаталогов и файлов добавлены с полным доступом «Все пакеты приложений», «Cистема».
5) Переименован каталог «C:\Windows\SoftwareDistribution».
6) Смотрел наличие «Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache».
7) Создание нового пользователя с правами Администратора (магазин вообще не запускается, меню Пуск при нажатии не открывается).
8) Созданы разделы реестра
HKLM\Software\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\S-1-5-21-43146234-4003326531-1048601324-1001
HKLM\Software\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\S-1-5-21-2612418118-402095933-202630534-1019
9) Произведена очистка кэша браузера Edge.
10) Произведена очистка через cleanmgr (в том числе системные файлы).
logout естественно делал после проделанного (restart тоже). Из антивирусов работает только Windows Defender, также компьютер был проверен Dr.Web CureIt и Kaspersky Virus Removal Tool (данные программы установки не требуют, никаких следов в системе не оставляют после запуске). Прокси сервер не используется, временные пояса и время настроены верно. В хранилище указано, что происходит установка на диск C.
Ответ в 2.7 наталкивает на мысль решать проблему с помощью AppLocker, но редакция Домашняя, соответственно ни групповая политика ни сам AppLocker не доступны. Что можно попробовать еще? Решение с откатом системы или с возвратом в исходное состояние не предлагать.
Windows 10 store error code 0x80073cf9
I was updating a list of nearly 20 apps, mostly Microsoft windows apps like Groove Music and Photos. Half way through the updating, it crashed. Now the apps that were in the pending update list have not only stopped working, updating them also results in failure with the 0x80073cf9 error code.
I’ve already looked through the other questions and answer and tried a few things. Ran the troubleshooter and SFC, switched to a local account and then back to my Microsoft account, checked that the AppReadiness folder was in the windows folder and empty, created AUInstallAgent, recreated the SoftwareDistribution folder, checked that the Windows Update service was running.
I’ve done all these and still the issue is unsolved. Help please, I’ve lost the ability to use some pretty basic apps.
Replies (16)
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I can understand that you are facing this issue. I will be glad to help you.
This error code is usually related to a folder that’s missing and prevents apps from installing. The other reason involves corrupt Windows installer service.
Let’s follow the methods below and check if they help.
Method 1: First, I would suggest you to follow steps from this article.
Method 2: Rename the Windows Update components folder.
a) From Start screen, type cmd. From the results, right-click on Command Prompt and choose Run as an Administrator.
b) Type «net stop wuauserv» and press Enter.
c) Type «rename c:\windows\SoftwareDistribution softwaredistribution.old» and pressenter.
d) Type «net start wuauserv«and press enter .
Now try to download apps from Windows Store.
Method 3: If that does not help, I would suggest you to re-register the store app and check if it helps. Refer the suggestion provided by “Luis Cantero” from this MSDN blog:
Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.
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«wereset» didn’t do the trick. Had already tried the second method, did it again anyway, but again the problem remains. the last method is a fix for 8.1 and I don’t think it would work on 10 because I don’t see a WinStore folder to make the change to.
Still getting the error code when trying to update.
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Thank you for the response and keeping the status updated. I appreciate the troubleshooting you tried on the computer.
This issue may arise when there are issues with the Windows update components. Try the following methods to fix the issue.
Method 1: Run the Windows Update Troubleshooter
Try to run the Windows update troubleshooter, it will detect and resolve the most common issues with the Windows updates. To do so, follow the link below. You may also follow some other common solutions on the same articles.
Method 2: Reset Windows Update components
If the issue is with the Windows update components, this method will resolve the issue by repairing all the components associated with it. Click on the link below and follow the article on the same.
How do I reset Windows Update Components?
To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
Hope this information was helpful. Please reply with the results. I will be glad to help you further.
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I apologize for not addressing you in a timely manner.
I suggest you to place the computer in clean boot state and check if that helps.
To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a «clean boot.» A clean boot helps eliminate software conflicts.
Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.
Note : Refer «How to reset the computer to start normally after clean boot troubleshooting» to reset the computer to start as normal after troubleshooting.
Hope the information helps. Keep us posted on Windows related queries and we will be happy to assist you further.
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Did a clean boot. the problem remains. to use the words of the support article: «That means this issue is not caused by application or service interference».
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Thank you for getting back with a reply.
This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps:
- Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
- In Command prompt type sfc/scannow and press enter.
- Restart the computer.
If no corrupted system files were found in the previous state, then I suggest you to try the following steps:
- Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
- In command prompt, type the following commands and press Enter after each command:
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
- Close the command prompt and restart the PC and check if it works.
Hope the information helps. Keep us posted on Windows related queries and we will be happy to assist you further.