Since updating to Windows 10, Razer Synapse does not detect my device and show the correct product configurator.
If you encounter this, please perform Synapse update through Settings > Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer Support site.
Can I use the Naga Epic with no battery installed?
The Naga Epic can be used without the battery installed if connected via USB. Please ensure that the switch on the bottom of the mouse is in the «Off» position or the mouse will not function (The «Off» position is also labelled as the «wired/charging» position on some Razer Naga Epic devices).
How do I get the best life and performance from my Razer Naga Epic battery?
Here are some tips to get the best performance from your battery:
For optimal charging, the Razer Naga Epic should be set to the «off» position while in charging mode.
Fully depleted batteries may not charge when the mouse is left in the «on» position.
The Razer Naga Epic uses a high performance Lithium Ion battery. Unlike NiCad batteries, Lithium Ion batteries will not develop any type of memory and there is no need to routinely fully discharge your battery. In fact fully discharging a Lithium Ion battery can result in damage to the battery. If you are not planning on using your battery for an extended period of time, it is best to store your battery just below a fully completed charge. It is not recommended to store your battery in a fully depleted state.
To prevent a slow discharge of your battery, it is best to always turn your Naga Epic to the «off» position when not in use.
Avoid storing your battery in excessive heat. Lithium Ion batteries prefer cooler temperatures.
How do I keep my mouse charging once my computer goes into sleep/standby mode?
Whether your USB port remains powered on during sleep mode is a feature of your individual computer and certain computers will behave differently than others. Some may not support the ability to do this. Here are a few suggestions that may be able to assist you in having your USB port remain powered in standby mode:
First, check if your Mouse is allowed to wake up your computer from sleep or standby mode. From your Control Panel, select Mouse. Click the Hardware tab, followed by Properties. Select the Power Management Tab. Here, ensure that the second option, «Allow this device to wake the computer» is checked. This will allow your Razer Naga Epic to charge while in sleep/standby mode.
If it is checked and your Razer Naga Epic does not charge, you may want to adjust the settings in your BIOS. To do this, please restart your computer and enter BIOS mode. Once you are in BIOS, check if you have a setting for USB power. Ensure that it is set to Enabled. Save your settings and exit BIOS. Your Razer Naga Epic should now be charging while in sleep/standby mode. Please note, certain motherboards and BIOS types may not support power to be supplied to the USB slots when the computer is in sleep or standby mode.
My Naga Epic is dead, it will not power up in wired or wireless mode. How can I fix this?
First please make sure the switch on the bottom of the moue is in the «off» position. Then let the battery charge in the wired mode for around thirty(30) minutes. Then try unplugging and re-plugging the Naga Epic (Please note that some production runs of the Naga Epic label the «off» position as the «wired/charging» position).
My Naga Epic was working fine. However, I returned the next day to find my Naga Epic does not turn on. How can I fix this?
This may be because your mouse was left «on» causing the battery to fully discharge. Ensure the switch on the bottom of the mouse is in the «off» position, let the battery charge in this mode and then try the Naga Epic again. When plugging your Naga Epic back into the USB or charging dock, always be sure to switch the unit to the «off» position (Please note that some production runs of the Naga Epic label the «off» position as the «wired/charging» position).
My Razer Naga Epic has an «on/off» switch and not a » wireless» / «wired/charging» switch that I see in the manual and on other Naga Epics. How can I fix this?
Some production runs of the Naga Epic switch are labeled as «on/off». Internally, the units are the same only, the labeling of the switch is different. «On» is the same as «wireless» on your unit. «Off» is the same as «wired/charging».
Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?
Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.
My Razer mouse is out of warranty and is not working. Is there any way it can be repaired?
Razer products are designed to work well beyond when the warranty has expired. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system. If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories, but we are unable to supply any internal parts or repair guides.
You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for five(5) minutes before attempting to use it. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.
Before attempting any type of cleaning on your mouse, please unplug it from your computer.
Clean the mouse sensor:
You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for five(5) minutes before attempting to use it.
Clean the body of your mouse:
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer mouse please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer mouse.
Protect your mouse feet:
To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some other surfaces can cause the mouse feet to wear excessively and rapidly.
How does Razer measure the polling rate (ultrapolling) and response rates of their keyboards and mice?
Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates.
I cannot get the On-The-Fly sensitivity function to work on my Razer mouse. How do I set it?
If a button has been assigned to «On-The-Fly Sensitivity,» pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings.
My Razer peripheral will not work properly when used with a KVM switch.
We recommend plugging your Razer product directly into your PC. KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.
What are Master Acceleration and Master Sensitivity Control?
Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine tuning specific X and Y axis sensitivity.
What buttons can I register for Macros on Razer mice?
You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.
Does the new Razer Naga have interchangeable side panels?
No, the new Razer Naga features an ergonomic shape that fits a wide range of hand sizes, shapes, and grip-styles.
How can I modify or disassemble my Razer product?
Any attempt to modify or disassemble your Razer product will void the manufacturer’s warranty.
How do I request or purchase replacement parts for my Razer product?
You can check our complete list of our current spare parts and accessories online, but if the item you need isn’t listed, don’t hesitate to contact our Customer Support team.
Is the new Razer Naga wireless?
No, only the Razer Naga Epic has dual wired or wireless functionality.
Is the Razer Naga wireless?
Only the «Epic» versions of the Razer Naga series feature dual wired or wireless functionality.
Naga 2014 will not track. The buttons work fine, but the mouse will not move the cursor?
The mouse may need to have the surface calibration reset. To reset this log into the Synapse 2.0 software and press and hold the Left, Right and Middle mouse buttons (M1, scroll wheel, M2) for 5 seconds while the mouse is plugged in. After resetting your mouse you should readjust the surface calibration within Synapse.
What are Master Acceleration and Master Sensitivity Control?
Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine-tuning of specific X and Y-axis sensitivity.
What buttons can I register for macros on Razer mice?
You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.
What is different about this Razer Naga compared to the 2012 model?
The all-new Razer Naga is outfitted with mechanical thumb grid buttons, a tilt-click scroll wheel, redesigned form factor, and includes an in-game mouse configurator.
Troubleshooting
When I boot up my computer and log into windows, my Razer mouse is not responding and requires to be unplugged or replugged to work. How can I fix this?
The mouse is dependent on the motherboard. Check the power savings settings and disable it. Also, check the USB speed settings and set it to Full or Low-speed settings.
How do I use the «Surface Calibration» tool to adjust the mouse to my specific mouse pad and gaming style?
The Auto-Calibration feature is available on specific models of Razer mice. The auto-calibration feature on the mouse is set to «ON» by default. When plugging your mouse into your system, your mouse should be sitting on the surface you want to use your mouse on for it to calibrate properly to that surface. The distance to which you want the mouse to cut off tracking is adjustable through the software package that comes with the mouse.
Note: Check first if your Razer mouse has the Surface Calibration feature before trying anything.
Identify or determine the model of the Razer Naga Wired and Wireless
To identify the exact model of your Naga, look at the model number of your Naga and compare it to the list of Razer Naga available.
For more details on your Razer Naga, refer to the list below.
Naga Hex — RZ01-00750100
Naga Hex V2 — RZ01-01600100
Naga Left-Hand Edition — RZ01-01050100
Naga 2014 — RZ01-01040100
Naga Chroma — RZ01-01610100
Naga Classic — XRZ01-00280100
Naga Epic Chroma — RZ01-01230100
Naga Trinity — RZ01-02410100
Note: The «Naga Epic» Versions can be used in wired or wireless modes. All other versions are wired.
Hardware
How do I maintain my Razer Mouse for optimum performance?
Once a month we recommend you unplug the mouse from the USB port and clean the lens below the mouse with a soft cloth or cotton swab. Use a little warm water but no soap or harsh cleaning agents. To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some surfaces can cause the mouse feet to wear excessively and rapidly.
I cannot get the On The Fly sensitivity function to work on my Razer mouse. How do I set it?
If a button has been assigned to «On-The-Fly sensitivity,» pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings.
What does a tilt-click scroll wheel do?
Aside from the standard scrolling and middle mouse button, a tilt-click scroll wheel gives you two additional mouse buttons: left tilt and right tilt clicks.
Note: Check the specifications of your mouse to confirm if your mouse includes this feature.
Are Razer products available in PS or 2 versions? Can I use the products with a USB to PS2 adapter?
Razer products are only available and supported in USB mode only. There are no plans to release a PS or 2 version, and they will not function properly using a USB to PS2 adapter.
My mouse cursor is not moving. How can I fix this?
Try cleaning the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes and try the mouse again.
For mice with surface calibration:
If it still doesn’t work, your sensor may have been improperly calibrated when setting up surface calibration. With the mouse plugged in and flat on your mouse mat, hold down the left click, right click, and mouse wheel button for 7 seconds to reset surface calibration. If this does not work, contact our Support team.
My Razer peripheral will not work properly when used with a KVM switch. How can I fix this?
We recommend plugging your Razer product directly into your computer. KVM switches are known to cause interruptions in communications between devices and computers. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.
Software
I cannot find my Razer mouse or keyboard in Windows Device Manager under «Mice and other pointing Devices». Where should I find it?
Razer mice and keyboards are not typically listed under the «Mice and other pointing Devices» section of the Windows Device Manager. They should be listed under «Human Interface Devices”.
My Razer product does not work at startup after a cold start, what should I do?
Ensure that USB ports are not in hibernation mode.
Go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.”
Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.
From the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support”.
My Razer product does not work correctly with a specific program or game. What should I do?
Test the device if the issue is persistent in other applications. If the device works fine, then the program is the cause of the issue. If this is the case, feel free to contact Customer Support to report the issue and see if there are any fixes or workarounds for the issue.
What is the difference between «driver» and «firmware» updates the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level codes to be installed directly to the Razer device that can update, fix, or change the functionality of the product.
Where can I find drivers for my Razer product?
You may find your Razer product’s drivers by going to its support page.
When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active. How can I fix this?
This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged in user; once you switch users you will have to re-configure the product. There is no other workaround at this time.
To see more general faqs for peripherals, go to the MICE FAQs.
