Question: Q: Error code 3403D on iMac
iMac 21.5″ Mid-2010 Model 11,2 3.06 GHz Intel Core i3 Yosemite 10.10.5
This thing has been a terrific workhorse for nearly 7 years. Only thing I’ve had done was a new power supply in 2013.
It’s freezing intermittently — I can move the cursor but that’s all — it doesn’t activate anything. I have to restart.
So I tried to run AHT but it won’t run. Tried to run it from the internet (Command D) but again no luck — except this time it gave me that error message. Does anybody know what it means? And what I should do about it — and about the freezing?
iMac, OS X Yosemite (10.10.5)
Posted on Apr 5, 2017 10:51 AM
All replies
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Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.
If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.
Apr 5, 2017 10:55 AM
EtreCheck version: 3.1.5 (343)
Report generated 2017-04-05 11:09:33
Runtime 3:35
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
freezing requiring manual restart, and when I try to run AHT I get error code -3403D
Hardware Information: ⓘ
iMac (21.5-inch, Mid 2010)
iMac — model: iMac11,2
1 3.06 GHz Intel Core i3 (i3) CPU: 2-core
4 GB DDR3 1333 MHz ok
4 GB DDR3 1333 MHz ok
4 GB DDR3 1333 MHz ok
4 GB DDR3 1333 MHz ok
Bluetooth: Old — Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
ATI Radeon HD 4670 — VRAM: 256 MB
System Software: ⓘ
OS X Yosemite 10.10.5 (14F2109) — Time since boot: less than an hour
Disk Information: ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1) : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (179.34 GB free)
Recovery HD (disk0s3) [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
USB Information: ⓘ
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
LaCie LaCie Device 640.14 GB
disk1s1 (disk1s1) : 32 KB
La Cie (disk1s3) /Volumes/La Cie 2 : 640.00 GB (49.06 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Configuration files: ⓘ
/etc/sudoers, File size 2299 but expected 1275
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/StartupItems/BRESINKx86Monitoring
[not loaded] com.bresink.driver.BRESINKx86Monitoring (8.0 — 2012-03-31) [Support]System Launch Agents: ⓘ
[not loaded] 5 Apple tasks
[loaded] 145 Apple tasks
[running] 62 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 134 Apple tasks
[running] 81 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-05-05) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-10) [Support]
[running] com.brother.LOGINserver.plist (2016-11-27) [Support]
[loaded] com.google.keystone.agent.plist (2017-01-13) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-10) [Support]
[loaded] com.adobe.fpsaud.plist (2017-02-28) [Support]
[running] com.easeus.dataprotectbackup.plist (2016-11-07) [Support]
[loaded] com.google.keystone.daemon.plist (2017-01-23) [Support]
[loaded] com.microsoft.autoupdate.helper.plist (2017-02-12) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.tclementdev.timemachineeditor.scheduler.plist (2016-11-04) [Support]
[failed] com.trusteer.rooks.rooksd.plist (2012-02-03) [Support] — /Library/Rapport/bin/rooksd: Executable not found!
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2014-11-01) [Support]
[failed] com.adobe.ARM.[. ].plist (2015-09-01) [Support] — /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[failed] com.adobe.ARM.[. ].plist (2015-02-01) [Support] — /Volumes/La Cie 2/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[running] com.amazon.music.plist (2015-05-10) [Support]
[loaded] com.divx.agent.postinstall.plist (2012-01-16) [Support]
[loaded] com.wondershare.mobilegodaemon.plist (2015-03-29) [Support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2010-03-29) [Support]
[loaded] uk.co.canimaansoftware.clamxav.clamscan.plist (2016-04-23) [Support]
[loaded] uk.co.canimaansoftware.clamxav.freshclam.plist (2016-04-23) [Support]
User Login Items: ⓘ
ClamXav Sentry Application
Microsoft Database Daemon Application
(/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
BOINCManager Application Hidden
Internet Plug-ins: ⓘ
Default Browser: 600 — SDK 10.10 (2015-07-16)
AdobePDFViewerNPAPI: 15.023.20056 — SDK 10.11 (2017-01-19) [Support]
FlashPlayer-10.6: 25.0.0.127 — SDK 10.9 (2017-03-14) [Support]
QuickTime Plugin: 7.7.3 (2016-12-13)
Flash Player: 25.0.0.127 — SDK 10.9 (2017-03-14) [Support]
PepperFlashPlayer: 25.0.0.127 — SDK 10.9 (2017-03-14) [Support]
iPhotoPhotocast: 7.0 (2010-09-03)
AdobePDFViewer: 15.023.20056 — SDK 10.11 (2017-01-19) [Support]
SharePointBrowserPlugin: 14.7.1 — SDK 10.6 (2016-12-16) [Support]
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Safari Extensions: ⓘ
3rd Party Preference Panes: ⓘ
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 319.91 GB
Total number of backups: 18
Oldest backup: 1/3/16, 4:35 PM
Last backup: 12/18/16, 8:21 AM
Size of backup disk: Too small
Top Processes by Memory: ⓘ
1.30 GB Google Chrome Helper(7)
986 MB kernel_task
229 MB Google Chrome
Virtual Memory Information: ⓘ
11.72 GB Available RAM
3.09 GB Cached files
Diagnostics Information: ⓘ
Apr 5, 2017, 10:26:34 AM Self test — passed
Question: Q: -3403D error
Id like to run an Internet AHT (no DVD with me)on my mid-2010 MacBook Pro but this message always appears:
Anyone knows about this error?
Thanks for your help
MacBook Pro (13-inch Mid 2010), OS X Yosemite (10.10)
Posted on Oct 21, 2014 11:48 AM
All replies
Try booting the MBP with the OPTION+D keys. It may work.
If you had the original install DVDs, you would not have this problem. Duplicates can be obtained from Apple Customer service.
Oct 28, 2014 1:33 PM
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This is the same message that I received . My Thunderbolt port doesn’t work and I did test system for that reason.
MacBook Pro Mid 2010
I was trying to connect My Passport Pro 4TB
Oct 12, 2015 8:56 AM
Same here. MacBook Pro mid-2010. Having problems since Yosemite install a month or two ago. Nothing happens when I try to boot holding down the d key. The system just sits until I release the d key, at which time it reboots in normal mode. Option-d causes the error everyone else is getting here.
Nov 30, 2015 5:53 PM
To use the internet for the apple hardware test, your Mac had to ship with at least Lion. Otherwise you have to have the install dvd that came with the Mac. Not a retail version, but the machine specific software. https://support.apple.com/en-us/HT201257
Nov 30, 2015 6:06 PM
This is straight from someone at Apple, » That -3403D code actually means there was an issue with your Mac software configuration «
Feb 4, 2016 10:07 PM
To all that get that code. It means your Mac cannot do the hardware test from the internet. You need the install disk that has the hardware test on it. Then you boot it and hold down D or Command D at startup.
Feb 4, 2016 10:29 PM
Very strange i am having the same today? Coincidence?! I am trying internet recovery.
my ginger’s solution is what worked for me. I can’t do internet recovery on my mac—it’s a bit too old. I used the dvd that came with the mac and that worked fine. Showed no hardware errors, but worked. The overall problem I was having was with the video card. Got that replaced and I’m back in business.
Created bootable El Capitan USB / Installed fresh version of El Capitan / Restored data with Time Machine / Voila
Feb 7, 2016 12:09 PM
I have this same issue but mine has lines on it won’t let me boot up regarly any more.
Feb 25, 2016 11:06 PM
I first also had trouble. Funny thing was that with the power connected the led in the connector near the laptop was not green or range but not doing anything. Then I disconnected the connector to the white square block (with power still connected) and the led was again green. Very strange! Then the laptop booted and I could do the restore process ( Created bootable El Capitan USB / Installed fresh version of El Capitan / Restored data with Time Machine ).
Feb 26, 2016 2:46 AM
While this may be true, it is odd that the machine appears to attempt to load the hardware test (it goes through all the correct motions before bringing us to the -3404D error). Further, why not simply give a message like, «Sorry, hardware test via the internet is not supported on this Mac,» rather than some unhelpful, cryptic message?
Finally, determining if your computer supports loading Apple Hardware Diagnostics over the internet isn’t necessarily easy to do using the info from Apple. Quoted from their webpage, » Some Macintosh computers that shipped with OS X Lion and later support the use of Apple Hardware Test over the Internet. These computers will start up to an Internet-based version of AHT if the hard drive does not contain AHT. «
Some? How helpful is that? Why don’t we throw in «may» and «possibly» and how about «we don’t really know» for good measure.
I have an early 2011 MBP 13 that does do the AHT over the internet, and a Mid 2010 that doesn’t, so for the 13s that appears to be the cutoff. How hard was that, Apple? FFS